Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Gill Douglas
5 months ago-
I can only say great things about all the team that looked after me and although didn't buy a car at that moment I cannot fault them or recommend them highly enough for their fantastic customer service and care after a bad experience with a neighbouring car sales with despicable service. These guys gave me back faith Thank you for your kindness and helpfulness
Lee Knewham
From the first phone call the guys we extremely helpful. So much so I drove 2.5 hours to look at a car, on arriving the team are extremely friendly and make you feel at ease straight away and they put no pressure on you to buy, on inspecting the vehicle the team leave you alone so you can have a look in your own time and chat among your family but they are always close by to answer any questions straight away. A garage with extremely high standards to make every vehicle leave there business in the best condition possible. I could not fault the place a great selection of great prices high quality vehicles. Next time I need a car the first place I will be looking is at Bournemouth and Poole care sales. It was a pleasure to get a vehicle from these guys. Thanks Darren and the team
Fab customer service and nothing was too much trouble. We purchased a VW Golf last Saturday for a very good price. Matt was ever so helpful, wasn't pushy and gave us plenty of time to check the car out and go for a test drive. We weren't judged on how we looked (tattoos etc), we were treated like human beings which makes such a difference. Matt, thank you so much for your time and for being so friendly. We'll be back next year for a second car and we'll recommend to all!
Iris and Mick Bridson
Just to say thank you to the team Mathew Darren & Hayden for your service and help.
Dave & Sue Parris
Darren, thanks so much for making the purchase of our Mercedes so easy. I\'ve done 700 miles in less than a week and the car is superb. Great deal, Great people & Great Cars!! Regards
Peter Knight
Great people to deal with very helpful did there up most. Will keep using them and would recommend.
Debbie Ware
After my car caught fire i was looking for a new one but it was difficult getting to places to look at them. I found one i was interested in at Bournemouth and Poole car sales and Matt brought it over to my address for me to view. I went ahead and purchased the car. he even came and collected me from my address and took me back to theirs to pick the car up. They are an extremely helpful and understanding cars sales that go above and beyond for their customers. I would highly recommend them, I have never come across a cars sales company so helpful. I suffer from anxiety but the guys made me feel totally at ease. Thank you very much.
Tina Whittaker
Very pleased with our new car and the whole sale was a breeze. Thanks Bournemouth and Poole car sales!
Jade Cobb
Fantastic experience! Darren was so friendly not pushy and extremely helpful. Absolutely loving my Audi and will definatley be back when ready to get a new one
Alison Noss
Maty from Bournemouth and Poole Car Sales was so helpful with my daughter and I and he was not pushy. Thank you for that. I will come back to you when I need to change my car. Cheers!
Callum MacLeod
This was my first car from the guys, and it won\'t be the last. From browsing to point of sale and aftercare, these guys have shown respect and actually care about the customer. Thanks to all at B+P car sales.
Louise Conner
Bought a VW Touran earlier this year, great car, just flew through MOT. First time I have ever purchased a car through a garage and I\'d go back, great service, genuine and not pushy. Thanks!!
Mike Robinson
Bought a Renault Clio to commute to Southampton. Great little car & no hard sell from Darren, just what I wanted, thanks.
George Luff
Just purchased my Mini , received Excellent service! Thanks guys !!
Megan Crockett
I have just purchased my 4th car from
Bournemouth and Poole car sales, all the guys are extremely helpful, friendly and genuine! I had a little issue with my car (no fault of theirs) the day after I brought it, so called at 9 am and they were at my house within 45 mins to fit the new part that was needed! They were really apologetic and more than happy to come out and fix the problem. Hayden did an awesome deal on my Audi, Darren handed over my beauty and Matt came and fixed her! Would honestly recommend this place to anyone wanting great service and a great car!!
Thippaya Hanthongchai
Amazing service really friendly. I love my new car �� if anyone wanted to buy a car I would suggest you should come here .Spot on
Matt Clark
Fantastic sales experience from start to finish. The best selection of cars in the area. Really friendly and professional service, the guys couldn't do enough to help me. I highly recommend to anyone after an awesome car!
Kevan Surgenor
Great service really helpful felt confident driving my car away from the garage lovely car A4 Audi .would recommend buying a car from them. 09/16
David Blackmore Jr
So pleased with my car Darren made it easy to purchase it, from test driving it to driving away with it a few hours later cheers Darren. 08/16
Pete Holbert
Great guys, very welcoming and answered any questions I asked. Made the whole process very easy and straight forward. Brilliant service!
Eleanor Down
Fantastic service had a few teething problems with the car no fault of their own but they sorted it straight away with no hassle what so ever would recommend this garage nice friendly guys 10 out of 10. 07/16
Paul Osborne
Thank you Darren for your excellent customer service. I am very pleased with the Octavia. I will recommend you to friends and family. Once again thank you to you all.
Ben Grinnell
I bought a BMW 318d 57 plate and have had nothing but hassle free driving, lovely motor and a pleasure to drive. Genuine and honest people would recommend to anyone if thinking about buying a used car. Top lads.
Katie Lou Allaway
Great service, lovely guys and very prompt with getting car ready and in your hands.
Thanks again guys. ST Focus 06/16
Ethan Evins
Cheers Darren. Loving the beast! Look after my little A1 please 😢 I'd definitely recommend you to a friend, great service, great part exchange on my old car, and really friendly team! Thanks again lads. Ref Audi A5 3.0 TDI 06/16
Derek Reid
Great guys, very helpful, I brought an Audi A4 from Bournemouth and Poole car sale an it's lovely the team helped in every way So professional, I Truly recommend these guys to everyone who's looking to buy a top quality used car. Thanks boys the car is brilliant..10/10. 06/16
Clarissa Campbell
I had no idea what car I wanted at first and ended up buying my Mazda 3 from Darren, who I found very friendly and helpful in every way and i love my new car. I'd recommend these guys it's a fantastic company and will definitely use them again. 05/16
Jonathan Carre
Great guys, full of character and seem very genuine, which I find somewhat of a rarity in the car trade. Bought a Jag X-Type but had problems with disintegrated wheel bearings within a week of purchase. Alarm bells started ringing after a recent bad experience with a car purchase elsewhere, but the guys had the car straight down the garage with no hassle. Bearings, discs, pads changed at no cost and no aggro. Really good experience and I would highly recommend. A+ 05/16
Gene Brown
Great service from Darren and Hayden from the start. They were very knowledgeable and clear about the vehicle I purchased, explained everything and left nothing out. Very impressed with the post sales service, especially when they dropped everything to check the car over when I thought there was an issue. Great service guys, I'll be back one day but I'll enjoy the Range Rover for a few years first. Thanks again.
Tina Waterman
Hayden sold me a fabulous Audi A4, a birthday present from my husband. Fantastic car, a great deal and I couldn't be happier. Love it, thank you. 04/16
Diffey Clan
Bought a polo from this place. There was a slight issue with it which became apparent afterwards with the egr valve. They had no issues with me returning the car to them for it to be fixed under warranty. Hayden was especially good about it and I wouldnt hesitate buying from them again. Genuine good service and deserve 5 stars. 04/16
Trudi Harmon
First class all the way extremely helpful friendly but none of that pushy sales spiel. Thank you for being able to keep me mobile and independent with my runaround. Suits my needs perfectly. Transaction and bits sorted no problems thank you. Worth having a look if in need of a second hand car. 03/16
David Smith
We bought a car here a couple of weeks ago & had a really positive experience. Salesman Darren was friendly, patient, helpful & not at all pushy. Everything went smoothly & we're very happy with the car. Many thanks!
Paul Ridgley
Hayden and Darren were both great, and easy to deal with. Never was I pressured into buying the car, I once I decided to go ahead, the guys made it quick and painless... Unusual to find a decent second hand car salesman, I will definitely be back.
Nick Byford
Dear Hayden

In an age when one is not meant to trust used car salesmen, you really have proved them all wrong!

Not only were the visits to your show room enjoyable, but also fun. You never once made me feel under any pressure. You were both helpful, courteous and gave me a really good deal on the car I eventually chose-which I'm extremely pleased with-as well as an excellent trade-in on my old car.

I feel that you went above and beyond the call of duty and I certainly won't hesitate to recommend you to anyone in the future. In fact, I will definitely be back to view your stock when I need another car.

Excellent job boys, and thanks again
Penny Pearson
Dear Hayden,

I'd like to thank you both for making the trading in of my old car for a newer model such a pleasant experience.

I was really impressed by the fact that on arrival at your forecourt the welcome was warm but not over powering, no pressure was put on me to make a quick decision, and you were very professional, friendly and helpful.

I was really happy with the very fair offer you made on my old car, and with the fact that you immediately offered to have the new car MOT'd and serviced prior to collection. As if that were not enough, as I was unfamiliar with the local area, you also went above and beyond by taking me to the local post office to get the tax disk.

I'll definitely be recommending you to family and friends and when I'm ready for another car....I'll be back!

Thanks again and great job guys.
Alan Richards
I have just bought a BMW from here very friendly staff highly recommend all in all very satisfied walked in within the hour collected my car brilliant.
Nathan Martindale
We bought a car recently from this garage for my wife, we are over the moon with the car and the service we had from Hayden and his sales team was outstanding, while talking to Hayden we realized we had bought another car from him years ago and that car was also brilliant too until someone crashed into it. We are so pleased with the car we bought and would defiantly buy from them again and have recommended them to other people.
Dan Owers
I simply cannot recommend this place enough! Above and beyond the call of duty to fix any problems.... They say they are there to help and they are true to their word. An honest car sales!!
Thanks Hayden and co... I'll be visiting for my next car. Enjoy the biscuits..
Dave Whetton
Highly recommended dealer. Very genuine and could not have been more helpful. I bought a Ford C Max from them and initially had a couple of problems which were sorted really quickly with no hesitation. Will certainly go back to them in the future.
Rev Pat Nesbit
Peugeot 407 SW HDi.
Personal recommendation is crucial to avoid the many pitfalls that can surround buying a car, so I want to recommend you take time to visit Hayden and Sam before you buy elsewhere.
We've bought 3 cars from this company and we've been very pleased with the way we've been treated. They have a great selection of cars and when I wanted something they didn't stock, they used their contacts to track down the exact model I needed. We've always been reassured by the way they're always willing to put the customer's needs before profit. This was evident last week when we looked at a higher spec car and Hayden asked us about our travelling habits. He then advised us to consider the fuel consumption for that specific model based on the type of journeys we made. He could have allowed us to make the wrong choice for our needs, but his genuine concern for his customers meant he advised we looked at different models. They have always been approachable and trustworthy. I would highly recommend them to anybody looking for an honest and reliable car sales site.
Simon Joy
Just want to say thank you to the guys at Bournemouth and Poole car sales I bought a 55 plate seat leon and from the beginning I had problems with it but they was amazing with everything they had it fixed ASAP even now after my warranty has ran out they still told me to come up and see them when my engine management light came on and they plugged it in and we found the fault and sorted it there and then for free there friendly honest and caring people and I would buy another car from them again thanks guys